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FAQ's

Q. Do you supply to the public?

A. Arleigh are trade wholesalers and would not normally supply parts directly but we do have a number of dealers who will. Find your nearest dealer here. If you are unable to find a dealer or they don’t have the part you need we may be able to supply you with the part.

Q. I have a trade account, how do I login to the website?

A. If you are an existing trade customer please request a trade login.

Q. I've ordered some goods, when will I receive my invoice?

A. The invoice follows on in the post a couple of days after your goods have been despatched. 

Q. How do I return my items?

A. If you no longer require an item, have a problem with your order or need to complete a warranty claim form, please visit our returns centre page. Our customer service team will review and process your request as soon as possible.

Q. What are the carriage charges?

A. Carriage charges are based upon the value of the order, full details can be found here.

Q. Can we call in and collect goods?

A. Yes you can, but please be aware we are a large warehouse not a shop. If you are looking to collect please call us first to arrange an appointment, as we need time to get your order ready.

Q. I can't find the item I need on your website, can you help anyway?

A. Yes, if you could send us a photo of the part you require complete with dimensions etc. we will do our best to source it for you. e-mail sales@arleigh.co.uk

Q. What information do you need to source a spare part for an appliance?

A. We stock thousands of appliance spare parts, if you can not see the part you require or are unsure its the correct component for your appliance, we may be able to help, just provide us with the model number and serial number of the appliance and we can check for you. Model numbers and serial numbers can be found on the appliance data badge, Belling, Stoves and Newworld model numbers begin with either “05” or “4444”. Spinflo numbers begin “OH”, “OP” or “SCK”.

Q. If I give you the make & model of the caravan, can you tell me what parts I need?

A. No unfortunately not, we do not hold or have access to full specification lists for static caravans. Browse the website to see if you can find the part you need, If you can’t find the part you’re looking for, send us a photo and we’ll try and source it for you.

 

Need more help? Contact us.

 

We offer credit and pay as you go accounts...

We offer accounts to all of our trade customers. There are two types; Credit Accounts and Cash Accounts. They both give trade price benefits, with the credit accounts offering monthly credit facilities, and the Cash Accounts enabling you to pay as you go.

Apply for an account I have an account, I need a login