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I want to return an item

I have asked for a collection, when will this take place?

We'll contact you within 24 hours to schedule a collection at your convenience. Please note that collection fees apply.

How long will my refund take?

Refunds are processed within 7 days of receiving your return. It may then take an additional 2-3 business days for the refund to appear on your statement.

What if I have received the incorrect item?

If you received the wrong item, please complete our Problem With My Order Form or visit our Help Centre.

Am I able to exchange my item?

We currently do not offer exchanges.

What if I am unable to print the label off?

If you cannot print your return label, please include a note inside the package with your RMA number, name, order number, and address.